Thank you for purchasing at the Cecile Monique Online Store.

All items sold on the Cecile Monique Official Store are subject to valid and accurate laws, including but not limited to: privacy, security and e-commerce regulations and legislations as outlined by the Government of Canada. Every effort has been, and continues to be, made to ensure the highest level of safety, security, and satisfaction for anyone making purchases from the Cecile Monique Official Store. 

GENERAL NOTES:

• The Cecile Monique Official Store is provided through BigCartel. All hosting, security, and developer support is thus their responsibility.
• Please direct any technical/IT/website issues to BigCartel Support.
• All payments are processed via PayPal at this time. It is not typically required to have a PayPal account to purchase with PayPal on the Cecile Monique Official Store in most territories.
• Please direct any technical/IT, security/privacy and financial concerns/issues to PayPal directly.
• All prices on the Cecile Monique Official Store are listed in Canadian Dollars (CAD). PayPal may provide the option to convert to your local currency if you wish. Please direct questions about this to PayPal directly.
• All shipping is provided through Canada Post, unless otherwise specified in your product purchase. All shipping, including "Free Shipping" promotions, are via standard shipping methods and generally do not provide tracking, unless otherwise specified. Please carefully read all shipping information, including costs, at the time of placing your order.
• Please note that standard shipping purchases are subject to delays according to the mail services practices of each customer's territory. This is, unfortunately, beyond the control of the Cecile Monique Official Store.
• Please be aware that customs/duties and/or any relevant fees as prescribed by law may be charged to the customer upon receipt of purchases. These charges are, unfortunately, beyond the control of the Cecile Monique Official Store, and are not included in the purchase price listed on the website. Please consult your local mail service for further information prior to purchasing for clarification on this matter.

PRIVACY/SECURITY:

• Any personal information related to purchases made on the Cecile Monique Online Store will only be kept for the purposes of processing valid orders, is maintained confidentially, and according to relevant laws and regulations. You may, at any time, request that your personal information be modified or deleted by contacting the Cecile Monique Official Store team via the contact form in the website menu.
• All purchases must be made by a person of legal majority and paid for by an authorized legal guardian. The Cecile Monique Official Store team is unable to process transactions or field communications to anyone who does not comply with this policy and is not legally allowed to make online purchases.
• All communications via the Cecile Monique Official Store are managed by appropriate individuals involved with relevant transactions. Kindly refrain from utilizing the contact methods provided by the Cecile Monique Official Store for the purposes of directing fan mail or other unsolicited correspondence, as these messages will, unfortunately, not be able to receive a response.
• The Cecile Monique Official Website occasionally uses online advertising campaigns to promote the products listed. Please be advised that such advertising may occur, and that it is done so according to relevant and applicable law.

CUSTOMER SERVICE:

• Kindly ensure that all information provided is correct, including but not limited to: shipping information, name, personalized dedication(s), and other relevant requests. The Cecile Monique Official Store cannot be responsible for user error upon completion of an order.
• Please contact the Cecile Monique Official Store team via the contact form provided in the website menu prior to placing an order if you have any questions or concerns.
• For concerns related to an existing or newly-placed order, please contact the Cecile Monique Official Store team via the contact form provided in the website menu and kindly include your Transaction ID, and your concerns will be looked into.
• For concerns related to PayPal payments and transactions, please follow the appropriate steps for support/assistance through PayPal.
• In the event of loss, damage, or other issues with an order upon receipt, please contact the Cecile Monique Official Store via the original PayPal transaction and follow the appropriate support/help instructions. You may also contact contact the Cecile Monique Official Store team via the contact form provided in the website menu  for clarification and assistance.